Shipping & Return Policy
We reward our customers with FREE SHIPPING for WEST MALAYSIA orders above MYR 100 and EAST MALAYSIA orders above MYR 150. Your order will be processed within 24hours and shipped within 3-5 working days in most cases. You will receive a copy of email notification from Fuel2Fit with the tracking details.
Due to MALAYSIA FMCO, we will take longer time to arrange parcel ship out.
*Due to covid-19 outbreak, all flight may limited and cause all courier service take longer time to deliver your parcel, please be patience to receive your parcel.
Applicable to any orders below RM100 (WM) & RM150 (EM)
West Malaysia (WM)
East Malaysia (EM)
Customers are required to inspect the product immediately upon arrival to ensure the item is in good condition.
For International Shipping
|Location||Maximum Weight Limit||Shipping Charges||Estimate Delivery Time|
Singapore(shipping fee base on weight of parcel)
|1kg||RM45||4 -10 Working Days|
|Taiwan, United States, Australia, French, New Zealand, Canada, Mexico||150g||RM20||6 -11 Working Days|
|Brunei, Hong Kong, Myanmar,Thailand, Indonesia, Philippines, Vietnam, Cambodia, Laos||150g||RM20||4 -10 Working Days|
*Due to covid-19 outbreak, all flight may limited and cause all courier service take longer time to deliver your parcel, please be patience to receive your parcel. In this situation, Singapore shipping available but others country are not able.
* For International order, please email at firstname.lastname@example.org or whatsapp us at +6012-470 3002
Please review the details before placing your order. NO amendment or cancellation allowed after payment made.
All goods sold are non-returnable and non-exchangeable unless due to defective or wrong item received.
Colors or quality may be differ due to monitor settings, styling & lighting of photography.
We do not accept minor flaws or differences as the reason to return or exchange of goods.
You are allowed to return or exchange the goods under the following circumstances:
You received products which you did not order or a damaged/defective product
You received the wrong color or size
For any defective or wrong item received, you are required to inform us by email at email@example.com or whatsapp us at +6012-470 3002 or Call us at +603-7773 1673 (Office) within 7 days of receiving your order with the title of “RETURN AND EXCHANGE ITEM” attached with the following details for approval:
- Name & Contact No.
- Order number
- Reason of return
- Our shipping address will be given to you once your case is approved for return or exchange. The return shipping charges will be FULLY bear by FUEL2FIT. Kindly notify us the tracking number once you’ve shipped back to us.
In the event that the returning item is OUT OF STOCK, we will offer you:
Replace with other same value item
Cash Voucher with the same amount (One month validity)
Refund the FULL AMOUNT of your actual paid
*Any late response of more than 1 week will not be entertained. Please do not remove any tag or take out the product from the original packaging.
Return Final Decision
We reserve the rights for final decision.
FUEL2FIT have the rights to do any changes/updates Return Policy contents without giving prior notice to the customers. Do keep track on the Return Policy page in our website.
If the goods/products have been used, tampered or damaged by the customer, there will not be any refund or return. FUEL2FIT will not be responsible if your shipment of goods/products are lost during the return transit. Once we have inspected, checked and confirmed the returned goods/products, customers will received their refund within 7 to 14 working days.
Note: Please be informed that there are goods/products that are strictly not returnable & refundable, due to its product content, usage guidelines, shelf life, storage condition and other related characteristics. Each good/product may vary accordingly. At FUEL2FIT, we take this great measure to ensure the highest quality of goods/products to all customers.